Privacy Policy
Last updated: 10 August 2023
Introduction
Welcome to the privacy page of 24 Hour Live-In Care, a service provided by Good Companions (Cumbria) Ltd. This Privacy Policy aims to inform you about the ways in which we collect, use, and protect your personal information. It outlines your rights and choices regarding your data and how you can contact us for any privacy-related concerns.
Information We Collect
We collect various types of information to ensure the effective operation of our 24 Hour Live-In Care service and to provide you with the best experience. The information we collect includes:
Personal Information: This includes your name, contact details (email address, phone number, address), date of birth, and any other relevant personal information required for providing our service.
Health and Medical Information: In order to provide appropriate care, we may collect information about your medical history, current health condition, and any relevant medical preferences.
Payment Information: If you choose to avail of our services, we may collect payment-related information to process transactions securely.
Communication Data: This includes records of your interactions with us, including emails, phone calls, and messages.
Device and Usage Information: When you visit our website, we may collect information about your device, browser, and usage patterns. This data helps us improve our website's functionality and user experience.
How We Use Your Information
We use the collected information for the following purposes:
Providing and Managing Services: To deliver the 24 Hour Live-In Care services and fulfill contractual obligations.
Communication: To respond to your inquiries, requests, and provide updates about our services.
Health and Safety: To ensure your health and safety by having access to relevant medical information.
Improving Services: To analyze usage patterns and feedback, enabling us to enhance our services and website.
Legal Compliance: To comply with legal obligations and resolve disputes if necessary.
Sharing Your Information
We may share your information with third parties in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services effectively.
Legal Requirements: If required by law or governmental authorities, we may share your information to comply with legal obligations.
Consent: With your explicit consent, we may share your information with other parties.
Your Rights
You have the right to:
Access and Update: Access, update, or correct your personal information by contacting us.
Object: Object to the processing of your personal information for certain purposes.
Erasure: Request the deletion of your personal data under certain circumstances.
Data Portability: Request a copy of your data in a commonly used electronic format.
Withdraw Consent: Withdraw your previously provided consent at any time.
Security Measures
We take security seriously and have implemented appropriate technical and organizational measures to safeguard your personal information.
Contact Us
For any privacy-related inquiries, requests, or concerns, please contact our Data Protection Officer at:
Email: akerr@online.no
Phone: 01768 21600
Address: 14 Corn Market, Penrith, Cumbria, CA11 7 HT
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.
Thank you for choosing 24 Hour Live-In Care provided by Good Companions (Cumbria) Ltd. Your privacy is important to us, and we are committed to protecting your personal information.